[ 01 ]
Disconnected channels
The guest orders on the app, dines in, earns at the counter and redeems on the web — but the system treats them as four different people. Without unified identity, every order is an opportunity wasted.
Restaurant and QSR Loyalty PlatformYour best guests are already in your data. Qurable activates them.
Qurable identifies, understands and activates every guest across every channel: in-store, social, WhatsApp and the moment of payment. From first touch to repeat habit — with first-party data, personalization and rewards that actually move the needle.
- 45% Customer churn in 2026 fast casual restaurants — accelerated post-pandemic
- 80% App abandonment in 90 days branded delivery apps — without reactivation
- 28% Dissatisfaction with current loyalty restaurant loyalty programs
- up to 30% Aggregator commission per order on third-party delivery platforms
The core problem
Hidden rewards, broken channels, habits that never form.
Three symptoms of the same problem. Without unified identity, every order resets the relationship — and the aggregator builds the habit while the brand pays the commission.
[ 02 ]
The aggregator owns the relationship
Up to 30% commission per order on third-party platforms. More than 50% of members never check their rewards. The aggregator builds the customer's habit while the brand picks up the tab.
[ 03 ]
Habits that never form
80% abandon delivery apps within 90 days. Digital stamp programs don't build real preference. 45% of guests churn before they return — without smart bounce backs, frequency never takes off.
With Qurable
Unified identity: store, app, delivery and POS
+30% incremental repeat purchase
2.3× frequency without eroding margin
Less aggregator dependency: −45%
Uncaptured opportunity
From generic discounts to predictive relevance.
Three capabilities that turn legacy programs into habit-building platforms. Real frequency, first-party data and protected margin.
[ 01 ] Propensity AI
The right incentive to the right guest at the right moment
7 days predicted propensity window
- Identifies who is most likely to order in the next 7 days
- Delivers the right incentive — in the right channel and at the right price
- Cuts discount waste on guests who were going to buy anyway
- Learns from every order to sharpen the next prediction
[ 02 ] Automated bounce backs
Frequency built by data, not by blanket discounts
+2.3× frequency among active members
- Day-7 offer to secure the first direct mobile order
- Day-30 reactivation to cement the buying habit
- Segmentation by daypart, average ticket and preferred category
- No dev work — configurable from the Qurable panel in minutes
[ 03 ] Gamified challenges
Missions that multiply frequency without eroding margin
75% order above their average ticket
- 75% of participants order above their usual ticket
- 2.3× frequency without burning margin on blanket discounts
- Tiers, badges and community that create status beyond price
- Campaigns triggered by time, location or purchase history
How Qurable solves it
Qurable running restaurant intelligence in real time.
We unify every touchpoint — app, web, counter, drive-thru and POS — into a single, actionable profile: no anonymous guests, no missed moments.
−35% dependency on aggregators
CDP · Unified Guest Profile
LiveAppPOSWebDrive-thru
- Visits
- 12
- Segment
- Regular
- Avg. ticket
- $28
- Daypart
- Lunch
Identity confidence 96.8%
A day-7 bounce back to lock in the first direct order, then a day-30 nudge to cement the habit. Every trigger is driven by propensity — not blanket discounts.
+2.3× frequency among active members
Bounce Back Engine · Auto
Active- [ 01 ] Day 0
First visit detected
Ana G. — App channel
- [ 02 ] Day 14
Direct order confirmed
+$32 with no aggregator fee
- [ 03 ] Day 30
Habit cemented
2.3× frequency reached
- Bounce back sent
WhatsAppEmailPush
Avg. member frequency +2.3×
AI identifies who's ready to order in the next 7 days and delivers the right incentive in the right channel — WhatsApp, push, email or in-app — at the price that converts.
+30% repeat incremental
Propensity AI · Real-time
ScoringPROPENSITY SCORE · Probability to purchase · Today
87%
Daypart: LunchZone: DowntownChannel: App
- [ 01 ]
Incentive generated
10% off · direct order
- [ 02 ]
WhatsApp prepared
AI-personalized message
- [ 03 ]
Expected result
+30% projected conversion
Missions, tiers and challenges configured from the panel — no development. 75% of participants order above their average. Habit built on first-party data.
−45% coupons generic redemptions
Loyalty Engine · Gamified
LiveACTIVE MISSION
Menu Master
3 / 5- Ana G. 1,240 xp
- Marcos F. 1,090 xp
- Sofía R. 940 xp
Participants above avg. ticket 75%
ROI calculator
What's it worth to win back your guest relationship?
Enter your operating numbers and project the impact Qurable can deliver over the next 12 months.
Your current operation
Guests with at least one visit in 12 months
Monthly spend per active guest (USD)
% of guests who return within the year
Based on an average +27% retention lift with Qurable.
Platform cost: USD 550 / month. 12-month projected results.
Calculation assumptions
- Current revenue: customers × average ticket × retention × 12 months.
- Retention with Qurable: +27% over today, capped at 92%.
- Platform cost: USD 550 per month.
- Payback: months of incremental revenue needed to cover one year of the platform.
- The conservative scenario takes half of each improvement in the expected scenario.
Projection with Qurable
12MEstimated increase$146Kin annual revenue
- Current retention
- 30% → 38%
- Estimated payback
- 1 month
- Monthly cost
- USD 550
FAQ
What people ask in restaurants and QSR.
Visit frequency, rewards at the register and cost control.
A points, rewards or missions program that rewards guests who come back. In a QSR chain the goal is usually visit frequency and average ticket, without giving away margin through blanket discounts.
One that raises visit frequency without giving away margin: it recognizes the guest in store, in the app and online, decides the reward at the register and controls the cost of each campaign. Mostaza's MostaClub runs on Qurable in Argentina, Uruguay and Paraguay.
With missions, tiers and stamp cards, and with journeys triggered after every purchase. Your team describes the campaign, the AI builds it, you simulate it on real data and approve it.
They aren't alternatives: the app is the channel and the platform is the engine (guest profile, rules, points and ledger). The usual setup is your own app connected to a platform. Mostaza's MostaClub launched with a new app and ecommerce on Qurable.
Yes. Qurable unifies channels into one 360 profile per customer, managed by your team in Qurable Manager.
Yes. It is decided at the POS, inside the payment authorization, before the receipt is closed.
With caps, budgets and exclusion groups per campaign, and with real-time points liability on a double-entry ledger.
Related guides
All resources- GuideLoyalty gamification with real prizes
A game with prizes has two layers: the one that shows it and the one that decides what it can pay and records it.
- CountryLoyalty in Argentina
In Argentina, point value and spend-based rules must be adjustable without development work.
- ConceptMerchant-funded cashback
Merchant-funded cashback is paid, fully or in part, by the merchant of the purchase.
No commitment · Personalized demo · Live in weeks
Win back the guest relationship — don't hand it to the middle app.
We'll show you how Qurable turns your program into a frequency engine, not just another discount. Unified identity, smart bounce backs and no-code gamification. Live in weeks.